Returns and store credit
Keep the sale when the goods come back.
A shopper asks from her order. You decide, then settle it as a refund, store credit or a swap.
Why now
3x
the influence of traditional search: what AI search now has, for people who use AI.
Source: McKinsey Agentic Commerce Consumer Survey, June 2026
Returns are part of the question now.
Before she buys, her AI may ask what happens if it does not fit. Clear terms give it an answer.
Try it
Set your rules. Read what changes.
Flip each one and see what a shopper gets.
Example. Nothing here touches a real shop.
Your return rules
- Take returns through your shopShoppers can ask from their order, inside the time you set.
- Approve simple returns without askingEvery return waits for you.
- Take a handling feeNo fee comes off what the shopper gets back.
The real screen
Each return says what comes next.
Approve it, wait for the parcel, or settle it. The list shows which.
How it works
From her question to your decision.
She asks
She picks the items and a reason from her order. A guest can do this too.
You decide
We check it against your rules and advise. You approve or decline.
You settle it
Record what arrived. Only items fine to sell go back on the shelf.
What you get
Three ways to settle, and help deciding.
- Refunds
- Store credit
- Swaps for another item
- Reasons in your words
- A check before you decide
- Simple returns approved for you
- Condition of each item
- Late returns by hand
For AI agents
Clear returns help an AI say yes.
An AI can ask about your returns and get your terms. An AI order keeps them in its signed record.
The real screen
No phone call. No long email.
She asks from her order, and she sees each step as the return moves along.
Stock film. The people in it are not Storeware customers.
Before you count on it
What to know first.
- On every plan, including the free one.
- Store credit and swaps need a customer on the order. A guest’s order can only be refunded.
- An imported order was paid somewhere else, so no money goes back from here. Credit and swaps can.
- Approving simple returns starts off. It needs all three of your limits.
- A linked AI assistant can read a return. It does not open one for her.
Questions
- Does the shop ever send a refund by itself?
- No. Even with simple returns on, no money moves until you record what arrived and settle it.
- What is a simple return?
- One asked for in time, for no more than was sent, with no note to read. The reason is fit, taste, quality or late arrival.
- What if approvals go wrong?
- It turns itself off if too many come back not fit to sell, and it tells you why.
- Do shoppers get a return label?
- Prepaid return labels are part of early access. Otherwise she sends it back herself.
- How does a swap work?
- The value becomes credit on her account. A new order spends it on the item she wants instead.
Next
Make a return the start of the next sale.
Start building your shop today. No card needed.