Terms of Service

Who this is between

These terms are an agreement between Crawlog LLC, a Wyoming limited liability company at 30 N Gould Street, Sheridan, WY 82801, USA ("Storeware", "we", "us"), and the person or business opening an account ("you"). By ticking the box at sign up, or by using the platform at all, you accept them.

If you accept for a business, you confirm that you may bind it, and "you" means that business.

The Acceptable Use Policy, the Privacy Policy and the Data Processing Addendum form part of these terms. Where they conflict, the Data Processing Addendum wins on personal data and these terms win on everything else.

What Storeware provides

A hosted commerce platform: a catalogue, a shop front served on a Storeware address or on a domain you connect, an admin dashboard, and interfaces that let software agents read your catalogue and buy from it.

We provide the software. You provide what you sell, what you say about it, and the delivery of every order you accept. We are not a party to any sale between you and your customers.

Your account

Sign in is by a code or a link sent to your email address, with an optional second step from an authenticator app. The security of your account is the security of that mailbox, so keep it safe and tell us at once at hi@storeware.ai if you believe someone else has reached it.

You are responsible for everything done through your account, including by everyone you invite into your organisation.

The information you give us about yourself and your business must be true and kept up to date.

You must be at least 18 and able to enter a contract where you live. You must not be on, or owned or controlled by anyone on, a sanctions list kept by the United States, the United Nations, the European Union or the United Kingdom, and you must not use the platform from or for a country under comprehensive United States sanctions.

Payments through Stripe

Payment processing for shops on Storeware is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"), published on stripe.com/legal/connect-account. By accepting these terms or continuing to sell on Storeware, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time.

As a condition of Storeware enabling payment processing through Stripe, you agree to give Storeware accurate and complete information about you and your business, and you authorise Storeware to share it, and information about your transactions, with Stripe. Storeware collects what Stripe needs to verify you, so you never have to deal with Stripe directly.

You are the merchant of record for every order your shop takes. Payments settle to a payments account held by Stripe in your name and are paid out to the bank account you give us. Storeware never holds your customers’ money.

Card and payment method fees are charged to you at cost, at the standard rates Stripe charges. Storeware takes no percentage of your orders.

Refunds, disputes and negative balances

Refunds, chargebacks, disputes, reversals and the fees that come with them are yours, as are any fines or assessments a card network or Stripe applies because of your shop. We give you the tools to see and answer them.

If what your payments account owes is more than it holds, you must pay the shortfall at once. You authorise Stripe and Storeware to recover it by debiting the bank account linked to your payments account, by deducting it from future payouts, by charging the payment method on file for your plan, or by asking you to pay it directly.

Where we reasonably see a risk of loss, including a high rate of disputes or refunds, signs of fraud, a breach of these terms or the Acceptable Use Policy, or a closing account, we may delay or hold payouts, keep a reserve from your balance, or pause payments, for as long as the risk lasts and in any case for up to 180 days after your last sale. We will tell you why unless the law or the risk prevents it.

Any amount you owe us under these terms we may set off against any amount we owe you.

What you pay us

Plans, their prices and what each one includes are on the pricing page, and the limits described there are the limits the software enforces. Apps you install from the Storeware app directory are billed on the same bill.

Paid plans bill monthly in advance and renew automatically until cancelled. You authorise us to charge the payment method on file for each renewal. You can cancel at any time from Billing in your dashboard, and cancellation takes effect at the end of the period you have paid for.

Fees are not refundable, including for part periods, except where the law requires it.

Prices exclude taxes. You pay any sales, use, value added or similar tax on our fees, unless you give us a valid exemption.

If a payment fails we will try again and tell you. If it is still unpaid after that, we may limit or pause your account until it is paid.

We may change prices. Where a change affects a plan you are on, we will tell you at least 30 days before it applies to you, and you may cancel before it does.

Your shop and your customers

You are responsible for your shop and everything sold through it: your products, their safety and labelling, your prices, your delivery, your returns, and your dealings with customers.

You must publish your own terms of sale, returns policy and privacy notice to your customers, and keep to the consumer protection, privacy, marketing and tax laws where you sell. You are responsible for working out, collecting and paying the tax on your sales, even where the platform calculates it for you.

You may email customers only with the permission the law requires, and every marketing email must let them unsubscribe.

What you may not do

The Acceptable Use Policy sets out what may not be sold or done on the platform.

You may not copy, resell or sublicense the platform, reverse engineer it except where the law allows, get around plan limits or security measures, reach it by automated means other than our published interfaces, or use it to build a competing service.

Your content, and ours

Everything you upload stays yours. You grant us a worldwide, royalty free licence to host, copy, process, adapt and display it as needed to run your shop, serve it to your customers and to shopping agents, index it so your shop can answer questions about it, back it up, and show your shop as an example of the platform. That licence lasts as long as you keep the content on the platform, and for backups until they expire.

You confirm you hold the rights to everything you upload, including images and any product description you did not write yourself, and that none of it breaks the law or anyone else’s rights.

The platform, its software, its design and the Storeware name remain ours. If you send us ideas or feedback, we may use them freely.

To report content on a shop that you believe infringes your copyright or trade mark, write to hi@storeware.ai with the address of the page, the work you hold and your contact details. We remove infringing material on notice and close the accounts of repeat infringers.

AI features

Parts of the platform use AI models from third party providers to write copy, answer shoppers’ questions and suggest changes, and send them your catalogue and your shoppers’ questions to do it. What comes back can be wrong. Check it before you make it live or let it speak to a customer.

You remain responsible for every claim your shop makes, including one a model wrote.

Availability and changes to the platform

We work to keep the platform up and publish a status page, but we do not promise uninterrupted or error free service, and we may pause it for maintenance or security.

We may change the platform. Where a change removes something you rely on, we will give reasonable notice. Features we mark as early or preview may change or end at any time.

Suspension and ending the agreement

You may close your account at any time by writing to hi@storeware.ai from the email address on the account, or from the closing card in your dashboard.

We may suspend or close your account, or stop your shop taking payments, at once and without notice if you break these terms or the Acceptable Use Policy, if Stripe asks us to or stops serving you, if your account puts the platform, our payment processing, other merchants or shoppers at risk, or if the law requires it. Otherwise we may end the agreement on 30 days’ notice.

When an account closes we keep your data for 30 days so you can export it, and then delete it, except what the law requires us to keep. Ask sooner and we will delete it sooner. Amounts you owe, and the sections on negative balances, content, disclaimers, liability, indemnity and disputes, survive the end of the agreement.

Disclaimer

The platform is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including of merchantability, fitness for a particular purpose, title and non infringement, and any warranty that the platform will be uninterrupted, secure or free of errors, or that anything a model writes will be accurate.

Limits on our liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, sales, goodwill or data, however caused, even if we were told it might happen.

Our total liability for all claims arising from these terms or the platform is limited to the greater of the fees you paid us in the twelve months before the event that caused the claim, and one hundred US dollars.

We are not liable for anything caused by Stripe, a domain registrar, a carrier, an app you install, any other third party you connect to your shop, or by events beyond our reasonable control.

Nothing here limits liability that cannot be limited by law, such as for fraud.

Your promise to cover us

You will defend and indemnify Storeware, its members, officers and staff against any claim, loss, fine, penalty or cost, including reasonable legal fees, arising from your shop, your products, your content, your dealings with customers, your taxes, a dispute or chargeback on your account, or your breach of these terms, the Acceptable Use Policy or the law.

Disputes

Before starting any claim, write to hi@storeware.ai describing it, and give us 30 days to try to resolve it with you.

If we cannot, any dispute arising from these terms or the platform will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Sheridan County, Wyoming, and held by video where the arbitrator allows. Judgment on the award may be entered in any court with jurisdiction.

Claims may be brought only individually, never as a plaintiff or class member in a class, collective or representative action, and the arbitrator may not join claims of different merchants.

Either of us may instead bring an individual claim in small claims court, or ask any court for an injunction to protect intellectual property, confidential information or the security of the platform. Any claim not subject to arbitration will be heard only in the state or federal courts located in Wyoming, and both of us consent to their jurisdiction.

You may opt out of arbitration by writing to hi@storeware.ai within 30 days of first accepting these terms. Any claim must be brought within one year of when it arose, or it is barred.

Changes to these terms

We may update these terms. Material changes will be sent by email to the address on your account at least 30 days before they take effect, and continuing to use the platform after that means you accept them. A change the law requires may take effect sooner.

General

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws rules.

These terms are the whole agreement between us about the platform. If a court finds part of them unenforceable, the rest stays in force. Not enforcing a right is not giving it up.

You may not transfer these terms without our written consent. We may transfer them to an affiliate or to a buyer of our business.

We send notices to the email address on your account. You send notices to hi@storeware.ai, or by post to Crawlog LLC, 30 N Gould Street, Sheridan, WY 82801, USA.

Nothing in these terms makes either of us the partner, agent or employee of the other.